Refunds & Cancellations

At The Chikan Kari Palace, we strive to ensure that you are completely satisfied with your purchase. If you need to cancel an order or request a refund, please review our Refunds and Cancellation Policy outlined below.

1. Order Cancellation

1.1 Cancellation Requests: You may request to cancel your order before it has been shipped. To request a cancellation, please contact our customer service team at info@thechikankaripalace.com or +91-XXXXXX as soon as possible. We will process your cancellation request and provide a confirmation if your order has not yet been dispatched.

1.2 Cancellation After Shipping: Once an order has been shipped, it cannot be cancelled. If you still wish to return the product, please follow our Returns Policy outlined below.

2. Returns

2.1 Eligibility: We accept returns within 7 days of delivery, provided the product is unused, in its original condition, and with all tags and packaging intact. To be eligible for a return, the product must not have been altered, washed, or damaged.

2.2 Return Process: To initiate a return, please contact our customer service team at info@thechikankaripalace.com or +91-XXXXXX with your order number and the reason for the return. We will provide instructions on how to return the product.

2.3 Return Shipping Costs: The cost of return shipping is the responsibility of the customer, unless the return is due to a product defect or error on our part.

3. Refunds

3.1 Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that depending on your bank or credit card issuer, it may take additional time for the refund to be reflected in your account.

3.2 Non-Refundable Items: Certain items are not eligible for a refund, including but not limited to:

• Products that have been used or altered
• Products without original tags or packaging
• Custom or personalized items

3.3 Partial Refunds: In some cases, a partial refund may be granted if the returned item is not in its original condition, is damaged, or has missing parts not due to our error.

4. Exchanges

4.1 Product Exchanges: We do not offer direct exchanges. If you wish to exchange a product for a different size, color, or item, please return the original product following the return process and place a new order for the desired product.